Admissions Assistant

ABOUT THE ROLE:

Responsible for and is proficient in all functions of the Patient Access Department, including pre-admitting, admitting, receptionist and scheduling of patients for hospital and clinic procedures and appointments.  Must be able to perform all job duties and responsibilities in all facility areas that the Patient Access Department covers to include preparing and providing patients with an estimate, if one is warranted, for their expected services.  Collects and/or counsels on expected payment due.

YOUR ROLE WOULD ENCOMPASS:

• Commits to the mission, vision, beliefs and consistently demonstrates our core values.
• Performs service excellence must-haves to achieve an excellent patient/customer experience.
• Uses quality improvement processes, programs or outcome to help improve department operations.
• Performs services related to Patient Access Department not limited to receptionist, switchboard, scheduling admits, and check in/check out of patients.
• Performs opening and closing tasks of admissions area.
• Performs pre-admissions, admission and dismissal functions for all hospital and clinic areas including – Acute, Emergency, Surgery, Out Patient, Cardiac Rehab, Physical Therapy and Physician’s Clinic.
• Registers and checks in patients as they arrive for services.  Obtains, scans and enters data into the computer system including demographic information, insurance coverage and all forms required for the visit.
• Prepares and provides patients with an estimate, if one is warranted, for their expected services.  Collects and/or counsels on expected payment due.
• Gathers, verifies and processes authorizations and pre-certifications by working closely with providers, patients and payers as needed.
• Keeps all admissions, forms, and computer information up to date.
• Directs patients and visitors and gives them appropriate information.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Participates in meetings, committees and lean projects as assigned.
• Performs other related projects and duties as assigned. 

YOUR EXPERIENCE INCLUDES (PROVEN PERFORMANCE IN):

• Graduation from a high school or equivalent  – required  
• Two years’ experience in an office setting  – preferred
• Prior hospital experience – desired