BH Patient Access Specialist

GENERAL SUMMARY:

Responsible for identifying and supporting departmental efficiencies for switchboard, scheduling, registration, and patient reception/discharge.  Duties include coverage for all identified areas and working closely with the Patient Access Supervisor to ensure staffing, scheduling and delivery of an exceptional patient experience.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
2. *Greets patients in a friendly and timely manner while delivering an exceptional patient experience.
3. *Interviews and registers incoming patients in person; obtains and data enters patient demographic and financial information in the Bryan Heart computer systems; ensures data integrity, completeness and confidentiality in a variety of areas as assigned by supervisor.
4. *Effectively manages calls from providers both internal and external to Bryan Heart and strives towards exceptional customer service in all interactions.
5. *Uses the electronic medical record to task nursing staff with appropriate caller information, identifying which critical information can be sent as a task and which ones are urgent requests that cannot wait.
6. *Performs a variety of clerical duties including entering patient data into the computer, scanning, and cataloging documents into the electronic medical record.
7. *Understands and operationalizes federal regulations regarding COBRA, Medicare, OSHA and HIPAA; reports safety and customer concerns.
8. *Supports the financial goals of Bryan Heart by ensuring timely collection of patient deductibles, co-insurance and deposits; identifies underinsured, uninsured and self-pay patients for immediate referral to patient accounts.
9. Works directly with the Patient Access Supervisor to operationalize new/revised policies/procedures.
10. Advances work knowledge by participating in continuing education in-services, reading periodicals/literature and seeking ongoing development opportunities.
11. Assists in training and onboarding of new hires on specific duties utilizing training manuals and on-the-job coaching.
12. *Follows Bryan Heart protocols in communicating and releasing patient information.
13. *Calls primary care physicians and/or patients to relay special instructions for procedures or appointments.
14. *Manages incoming patient referrals and schedules new patient, post-op and follow-up appointments.
15. Supports Out-State Clinic Coordinator in scheduling appointments for out-state clinics, as necessary.
16. Performs other related projects and duties as assigned.

EDUCATION AND EXPERIENCE:

High School diploma or equivalency required.  Certified Medical Assistant or Licensed Practical Nurse preferred.

Minimum of two (2) years work experience in a medical office setting required.