Clinical Pathology Laboratory Manager

GENERAL SUMMARY:

Assists the Laboratory Director and Medical Directors in managing personnel and daily operations of the Clinical Pathology Laboratory, including the Reference Laboratory, Essential Services Laboratory, Physician Office Laboratories and Patient Service Centers. Oversees both technical and non-technical Clinical Laboratory personnel and operations to ensure the highest quality of service to patients and clinicians at all times.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Supports the vision and goals of Bryan Medical Center and adheres to established best practices (AIDET, Rounding, thank you notes, 5/10 Rule, etc.).

3. *Recruits, selects, and manages staff to demonstrate behaviors consistent with Bryan beliefs and Bryan Core Values; acts as chief retention officer for area of responsibility.

4. *Works collaboratively with the Assistant Managers to ensure that meaningful leader/employee rounding is completed according to span of control expectations.

5. *Coordinates all phases of orientation and training, including technical compliance and safety in accordance with all regulatory requirements for technical team members and students.

6. *Develops, implements, and analyzes adherence to organizational and service/department specific standards of care and policies and procedures.

7. *Conducts timely staff performance appraisals ensuring staff competence while emphasizing staff retention strategies through coaching and individual development.

8. Ensures adequate staff scheduling within the department to ensure quality patient care and meet productivity benchmarks.

9. Maintains productivity benchmarks and looks for continuous improvement in operations and utilization of resources.

10. *Provides and encourages educational opportunities and application of those skills for technical staff.

11. Accountable for quality of patient care, physician satisfaction and employee satisfaction; facilitates a multi-disciplinary and collaborative approach to interdepartmental problem solving.

12. *Promotes interdisciplinary and interdepartmental collaboration to optimize efficient and effective patient-centered care delivery.

13. *Ensures courteous, knowledgeable service to patients, staff, and visitors; continually updates and educates staff on appropriate patient care, client service and laboratory issues.

14. Collaborates with laboratory management to resolve management and operational issues.

15. *Ensures staff compliance with all hospital, state, OSHA, College of American Pathologists (CAP) and AABB regulations for all facilities and supports coordination, preparation, and participation in CAP and AABB inspections for all facilities.

16. *Collaborates with laboratory leadership to ensure the performance of high complexity testing in all sections is in accordance with policies, procedures, regulatory and safety requirements.

17. *Ensures adequate and appropriate supplies are used for employee safety.

18. *Participates in and supports the departmental budgetary procedure to ensure proper operational and planning.

19. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in personnel management and field of expertise.

20. Participates in and/or leads meetings, committees, strategic planning and lean projects as assigned.

21. Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk “*”. Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of clinical laboratory test protocols, equipment, and processes.

2. Knowledge of organizational and human resource management standards and practices.

3. Knowledge of management and leadership principles and practices.

4. Knowledge of computer hardware equipment and software applications relevant to work functions.

5. Ability to communicate effectively both verbally and in writing.

6. Ability to establish and maintain effective working relationships with all levels of personnel and medical staff.

7. Ability to develop written policies and procedures, memoranda, and performance evaluations with measurable behaviors.

8. Ability to problem solve and engage independent critical thinking skills.

9. Ability to lead multi-disciplinary teams and work as a team member.

10. Ability to maintain confidentiality relevant to sensitive information.

11. Ability to prioritize work demands and work with minimal supervision.

12. Ability to perform crucial conversations with desired outcomes.

13. Ability to make operational and management decisions in response to changing conditions.

14. Ability to be available for technical issues daily and during after hours, holidays and weekends.

15. Ability to maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE:

Bachelor of Science or Allied Health degree required. Master’s degree in healthcare administration, Clinical Laboratory Science or other related field preferred. Five (5) years previous supervisory experience in a clinical laboratory and managerial experience in a clinical laboratory required. MLS(ASCP)CM certification required.

OTHER CREDENTIALS / CERTIFICATIONS:

None

PHYSICAL REQUIREMENTS:

(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)

(DOT) – Characterized as sedentary work requiring exertion up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

Must be able to distinguish and discriminate between colors