BH Scheduler

GENERAL SUMMARY:

Responsible for scheduling appointments and procedures for patients with various cardiac and vascular related health conditions in a professional, confidential, efficient, and caring manner. As assigned, supports one or more providers as a primary scheduler, coordinating and facilitating an accurate schedule, handling needed changes, and assisting the provider by monitoring the provider’s calendar for assignments, meetings, changes, and providing scheduling support when issues arise. Collaborates with other staff to contribute to timely, quality patient care to achieve customer service goals.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Serves as primary scheduler to provider(s) and maintains provider Outlook calendar and Epic schedule, as assigned.

3. *Greets, registers and schedules patients in a prompt, pleasant and helpful manner.

4. *Interviews patients in person and by phone about patient demographic and financial information and enters in Bryan Heart computer systems ensuring data accuracy, completeness, and confidentiality, as assigned.

5. *Manages communications directly with providers, internal and external clinic staff, patients, and families via phone, email, Electronic Health Record (EHR) in-basket messaging, fax, and in-person communication daily.

6. *Determines priority of information to relay to staff and providers; uses EHR task or direct call as appropriate based on urgency.

7. *Receives and verifies patient information from various sources and registers in the EHR database.

8. *Schedules and coordinates patients’ appointments with providers, outpatient departments and hospital admissions, including post-op and follow-up appointments.

9. *Receives internal/external referrals and schedules appointments based on information provided in the referral and considers patient preference, as possible.

10. *Compiles and relays information to Prior Authorization team and Central Scheduling Department for timely authorization and procedure scheduling.

11. *Answers telephone, screens calls, takes messages, and/or sends EHR in-basket messages to Bryan Heart staff, hospital staff and providers.

12. *Monitors patient progression during visit and communicates with primary nurse assigned to provider to prevent undue waiting for patients and ensures that follow-up appointments are scheduled.

13. Prepares and provides patients with an estimate, if one is warranted, for their expected services. Collects and/or counsels on expected payment due.

14. *Complies with HIPAA and maintains confidentiality in matters related to patient, family, staff, and providers.

15. *Cross trains to provide coverage to other areas of service, as directed by manager.

EDUCATION AND EXPERIENCE:

High School diploma or equivalency required. Certified Medical Assistant or Licensed Practical Nurse preferred. Minimum of one (1) year work experience in a medical office setting preferred. Previous experience in customer service preferred.

OTHER CREDENTIALS / CERTIFICATIONS:

None

PHYSICAL REQUIREMENTS:

(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)

(DOT)—Characterized as light work requiring exertion up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Medical office setting. Well lighted and ventilated. Exposure to communicable diseases is possible. Involves frequent telephone contact with patients. Interaction with others is constant and interruptive. Requires manual dexterity to operate a telephone, computer keyboard and other office equipment. Will require sitting and viewing computer screen for long periods of time, and stooping, stretching or bending to access files and supplies. Requires normal, correctable vision and hearing.