GIRMC Patient Access Supervisor

GENERAL SUMMARY:

Responsible for planning, organizing, coordinating and implementing the activities of the Patient Access (Switchboard, Scheduling, and Registration/Admissions) departments. This includes pre-admitting, admitting, receptionist and registration duties (registration also includes insurance verification, estimates and collections) and scheduling of patients for hospital procedures and appts, as well as, implementing and maintaining necessary internal control procedures to ensure maximum efficiencies and patient and provider satisfaction.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. Assists with formation of department goals, objectives, plans and programs in alignment with the overall Medical Center.

3. Assists with the department budgetary procedure to ensure proper operational and capital planning, appropriate and efficient use of resources and consistent compliance to budgetary and fiscal controls.

4. *Participates in conjunction with the Revenue Cycle Director in hiring, training, supervising, coaching, mentoring, and retraining of team members, including updating processes, answering questions and providing support to the patient access team, clinical teams and providers.

5. Assists with validating staff competency and provides additional training as needed.

6. *Promotes organizational and individual success through ongoing support, encouragement, empowerment and effective teamwork to enhance staff skills and productivity.

7. Works closely with all GIRMC leadership and providers to ensure needs are met related to the Patient Access Department.

8. *Responsible for coordination of services to meet all regulations.

9. Assists in coordination of staff work schedules and providing adequate staffing of the patient access department.

10. Shares in responsibilities for patient, provider and employee satisfaction.

11. Develops and maintains departmental policies and procedures.

12. Works with all departments collaboratively to maximize patient flow for quality and efficiency.

13. Works within the patient access team for normal job duties and functions within the team and fills in for patient access team members in areas outside of the normal, when needed to maintain minimum staffing.

14. *Ensures that the department validates and compiles accurate statistics and distributes them as necessary.

15. *Ensures that an up-to-date training manual for the areas is maintained.

16. *Ensures scheduling software is used accurately and to its full potential.

17. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

18. Participates in meetings, committees and department projects as assigned.

19. Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk “*”. Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of computer hardware equipment and software applications relevant to work functions.

2. Knowledge of organizational and human resource management standards and practices.

3. Knowledge of performance improvement, budgetary and financial methods and practices.

4. Knowledge of management and leadership principles and practices.

5. Knowledge and understanding of established corporate rules and regulations, policies, procedures, and standards.

6. Ability to communicate effectively both verbally and in writing.

7. Ability to perform crucial conversations with desired outcomes.

8. Ability to establish and maintain effective working relationships with all levels of personnel and medical staff.

9. Ability to problem solve and engage independent critical thinking skills.

10. Ability to maintain confidentiality relevant to sensitive information.

11. Ability to prioritize work demands and work without supervision.

12. Ability to perform crucial conversations with desired outcomes.

13. Ability to work with a diverse population.

14. Ability to integrate and adapt will to change.

15. Ability to make operational and management decisions in response to changing conditions.

16. Ability to develop written policies and procedures, memoranda and performance evaluations with measurable behaviors.

17. Ability to maintain confidentiality relevant to sensitive information.

18. Ability to maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE:

High school graduate or equivalency required. Associate’s degree in business administration or related field preferred. Minimum of two (2) years’ experience in Patient Access/Patient Financial Services in the medical field required. Two (2) years’ experience in a customer service position is desired. Prior supervisory experience preferred.